Returns & Refunds
Returns & Refunds
If something about your order needs attention, start with the details you have and contact our team before taking the next step. We will help clarify the return or refund information that applies to your order.
Start with your order.
Keep your order information and the relevant product details available when you contact us.
Tell us what happened.
A clear description of the issue helps our team understand the request and provide the appropriate next information.
Follow the confirmed steps.
Please wait for the applicable return guidance before sending an item back.
A clear path from question to next step.
Returns and refund questions can depend on the specific order and product. Rather than guessing which terms apply, begin with your order information and let our support team guide the request.
Locate your order details.
Have the information connected to the purchase ready so the request can be reviewed accurately.
Describe the product and concern.
Explain which item is involved and what you would like our team to review.
Contact VeloMorrow.
Use our Contact page to submit the request and provide the information needed for the next step.
Wait for return instructions.
Do not send the product until the applicable return information has been confirmed for your request.
Confirm the terms before sending anything back.
Return eligibility, applicable return conditions and refund timing should be confirmed for your specific order. Contact VeloMorrow before shipping an item so you can receive the correct instructions.
Keep the important details together.
Keep the purchase details available so the correct order can be identified.
Identify the specific item connected to the request.
Explain the issue or reason for contacting us in a concise way.
Keep any useful order or shipment information available while the request is being reviewed.
Useful things to know before you contact us.
How do I start a return request?
Start by gathering your order and product information, then contact VeloMorrow through our Contact page. Our team can provide the applicable next steps for the request.
Should I send an item back immediately?
Please contact us first and wait for the applicable return instructions before shipping an item.
How long do refunds take?
Refund timing should be confirmed for the specific request. Contact our team for the current information that applies to your order.
What information should I include?
Include enough order and product information for the purchase to be identified, along with a concise explanation of what you would like us to review.
Where can I ask about my specific order?
Use the VeloMorrow Contact page to send your order-related question to our support team.
Tell us what you need help with.
Send your order details and a clear description of the request. We will use that information to help clarify the next step.
Contact Support